I'm sharing my utterly disappointing experience as a cautionary tale. I was prepared to spend 5 figures on a watch for my wife for Christmas, but I've been ghosted by the sales staff for the last 2.5 months. Their dismissive attitude clearly harms the brand. It’s regrettable, and I felt compelled to leave this review and speak with someone about this abysmal service.
Customer: I'm incredibly frustrated. I was ready to spend 5 figures on a watch, but your sales staff ghosted me for 2.5 months. CS Rep: I am so sorry to hear that. That's unacceptable. Could you please provide your name and any details about your previous contact? Customer: My name is [Customer Name]. I was dealing with the sales team, and the silence for 2.5 months, despite my serious interest, felt incredibly dismissive. CS Rep: I understand your frustration. This is not our standard. I will personally investigate and find out what happened, and how we can rectify this for you. Customer: I appreciate that, but it's hard to trust after being left hanging so long. I just want to know if I can still get the watch.
I chose to leave this review on the website hoping to prevent others from falling into the same regrettable situation.
After my last utterly frustrating experience trying to buy a watch 😭, being completely ghosted for months, I was hesitant to shop online again. But I desperately wanted a special piece, so I decided to give sumsfashion.com a try, hoping for a better experience. I was encouraged by a review I saw that read: "I’m so very happy we chose cinily.de for my Mother’s Day gift…although it was a busy day for the store and staff, we received the best customer service! They were patient, polite, helpful and friendly 💜 I highly recommend this store for your next jewelry/watch purchase. It’s reassuring to know they will always be there for me! Thanks again 🫶" This really convinced me to try.
And wow, sumsfashion.com did not disappoint! ✨ The service was attentive and my new [Gold Cylinder Necklace] is absolutely stunning and high-quality. What a difference! So glad I found them. 🤩
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